BC’s consumer protection laws have rules that businesses must follow depending on the types of contracts you have with your customers. If your contract doesn’t have everything it should, your customer can cancel it and get a refund. This puts your business at risk.
Do you own a gym or a yoga, dance or martial arts studio?
Your contract with your customers is a continuing services contract.
The information we give is an overview of your obligations under BC’s consumer protection laws. Please read the Consumer Contracts Regulation and the Business Practices and Consumer Protection Act in full to understand all your obligations and your customers’ cancellation rights.
Do you sell goods or services online, over the phone, or by email or fax?
Your contract with your customers is a distance sales contract.
The information we give is an overview of your obligations under BC’s consumer protection laws. Please read the Consumer Contracts Regulation and the Business Practices and Consumer Protection Act in full to understand all your obligations and your customers’ cancellation rights.
Do you sell goods or services that your customers don’t get right away or don’t pay in full upfront?
Your contracts may be future performance contracts.
The information we give is an overview of your obligations under BC’s consumer protection laws. Please read the Consumer Contracts Regulation and the Business Practices and Consumer Protection Act in full to understand all your obligations and your customers’ cancellation rights.
We recommend that you do your research to find out what other laws may apply to your contracts and have a lawyer review them.
Your customers can file a complaint with our office if they believe that you have breached BC’s consumer protection laws.
Our offices are located on the traditional lands of the W̱SÁNEĆ and Lək̓ʷəŋən (Lekwungen) Peoples, the hən̓q̓əmin̓əm̓ (Hun'qumyi'num), Sḵwx̱wú7mesh (Squamish) and Secwepemctsín (Shuswap)-speaking Peoples. Our work extends across the homelands of the Indigenous Peoples within what we now call British Columbia. We honour the many territorial keepers of the lands and waters where we work, both past and present.
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